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Ishwardas Kumbhare is a seasoned professional with extensive experience in customer success and account management in the BFSI sector, currently serving as the National Head of Customer Success at Exotel since November 2019. Prior roles include Country Manager and Project Manager at JMR Infotech, and Project Lead at Capgemini, where responsibilities involved managing the Volvo CRM account and overseeing IT teams. Ishwardas also held the position of Senior Consultant at Oracle Financial Services Software Ltd, focusing on the implementation and customization of Flexcube UBS. Early career experience includes a role as a software engineer at Mastek Ltd. Educational qualifications include an MBA in Marketing from ITM Group of Institutions and a Bachelor's degree in Information Technology from DYPIET.