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Hiral Kothari Jhaveri is a seasoned Customer Success Manager with a robust background in client management and business development across various companies. Currently at Exotel since August 2022, Hiral has previously excelled in similar roles at Haptik and Infobip, contributing to key accounts management and client satisfaction. With experience dating back to 2015, including significant positions at Monster.com India and naukrigulf.com, Hiral has effectively managed client portfolios, driven upselling opportunities, and nurtured long-term business relationships across diverse clientele, such as HR consultancies and corporate sectors. Hiral holds an MBA in Marketing from TIMSR and has built a comprehensive skill set in client interactions, proposal development, and performance analysis throughout a progressive career in customer success and corporate sales.