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Amrita Mitra is a seasoned professional with extensive experience in customer experience and technology. Currently serving as the Head of Platform and AI Support at Exotel since June 2019, Amrita has held various leadership roles including General Manager and Customer Happiness Manager. Prior to Exotel, Amrita was the Customer Experience Manager at Urban Ladder, focusing on quality maintenance for customer-facing teams and operations. Amrita's career also includes positions as a Web Engineer at Yahoo! and a Senior Customer Service Associate at Convergys Intelligent Contact, where involvement with the Microsoft community was prominent. Amrita began their career as a Management Trainee at IndusInd Bank. Academically, Amrita holds an M.B.A. in International Business and Marketing from IBA and a BCA in Computers from BIT Mesra.