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Ira Jain has extensive experience in customer success and hospitality, currently serving as Team Lead and Senior Manager in Customer Success at Exly since October 2021. Prior roles include Customer Success Manager at EagleOwl and Operations and Training Manager at RMZ Corp. Additionally, Ira has held various positions in food and beverage service, including Assistant Manager at Oberoi Hotels & Resorts and Chef at Warner Leisure Hotels. Academic qualifications include a degree in Guest Service Management from the Oberoi Centre of Learning and Development, a Bachelor's Degree in Hotel Management from Amity University, and a Bachelor's in Architecture from Waterford Institute of Technology. Further education includes International Business Communication Skills and WSET Level 2 in Wine.