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Laura McFarlane has a diverse work experience. In 2020, they are the Head of Customer Success & Product Owner at Exizent. In 2019, they took a career break for a round the world trip. From 2017 to 2016, they were the Client Relationship Team Manager at The Indigo Lighthouse Group. In this role, they were responsible for managing the 5 multilingual Client Relationship Coordinators dealing with day to day client and internal queries and complaints, product range management and KPI reporting. From 2009 to 2016, they worked at ERS Connect as a Business Manager, Senior Client Manager and Client Manager. As a Senior Client Manager, they built a new Client Management team and trained and mentored two new Client Managers. As a Client Manager, they implemented the Chronos Appointment Confirmation Service at 50 NHS Trusts across the UK. Laura was also instrumental in increasing monthly income from £60k in 2010 to £250k in 2013.

Laura McFarlane obtained a Bachelor's Degree in Accounting with Spanish from the University of Strathclyde between 2004 and 2009. Laura also obtained certifications from LinkedIn in August 2020, including "Getting Started in User Experience" and "Onboarding and Adoption Best Practices for Customer Success Management". Additionally, they were certified in Hubspot Service Hub Software by HubSpot in January 2021.