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Shannon Jackson has over 20 years of work experience. Shannon began their career in 2000 as the VP of Information Technology at Microfilm Service Corporation. In 2009, they became the Owner of Scanning Revolution, where they offered document management software and support, as well as a scan bureau to convert microfilm, micro fiche, and aperture cards to digital, and scan paper to create pdf files or other file types. In 2015, they took on the role of Support Manager at Exigo Office.

Shannon Jackson attended TechSkills from 2007 to 2008 and obtained certifications in Linux +, CDIA, and A+. Shannon also attended Salt Lake Community College from 1991 to 1992 for General Ed.