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Kerrie Scott has extensive experience in customer experience and complaints management, with a career spanning over 25 years in financial services. Currently serving as an Analyst II in the Office of the President at Exeter Finance since February 2020, Kerrie previously held several roles at Capital One from 1998 to 2020, ultimately working as a Customer Experience Analyst and Complaints Process Manager. These positions involved resolving customer complaints, analyzing trends for coaching, and leading teams to enhance customer experiences. Prior experience includes roles at Santander Bank as an Auto Loan Collection Specialist and at Capital One as a Recovery Specialist, focusing on account management and post-charge off analysis.