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Ben Rainford has over 20 years of experience in information technology, currently serving as the Information Technology Service Desk Manager at Exertis since July 2010. Prior to this role, Ben held positions including Senior Analyst at O2 (Telefónica UK), where responsibilities included remote network support and maintenance, and Senior Technician at Woodford Group, focusing on helpdesk support and software upgrades across multiple sites. Earlier in their career, Ben worked as a System Engineer at IDT Support Solutions Ltd, installing hardware and assisting with network infrastructure. Ben's educational qualifications include various ITIL certifications, a Higher National Diploma in Organizational Leadership, and a Foundation degree in Information Technology, supplemented by a recent certification as an Emergency First Aider.