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Karen Plata is a technology solutions specialist at Executive Travel Inc. since October 2019, where responsibilities include analyzing automated reservation processes and enhancing workflows through Travelport button creation and Apollo scripting. Prior to this role, Karen served as a technical development lead at CI Azumano Travel from 2001 to October 2019, overseeing the implementation and management of automation programs tailored to the travel industry and addressing client needs. Earlier experience includes serving as an automation manager at Giselles Travel / Global Travel (1993-1998), providing technical assistance to over 100 employees and improving quality assurance through end-user scripting, and as the US government site manager at Corporate Travel Services (1987-1993), managing a reservation call center and fostering client relationships for high-level support.