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Ken Eder is an experienced Senior Customer Support Engineer at ExaGrid since January 2021. Prior to this role, Ken served as an Infrastructure Manager at Amito, focusing on cloud technology and IT service management. Ken has extensive managerial experience, having led the Global Service & Support team for EMEA at Western Digital and previously at SanDisk and Fusion-io, navigating significant organizational changes throughout mergers. Ken's career also includes roles in adventure travel blogging, SAN storage engineering, and system administration, underpinned by a comprehensive education in various technology and management disciplines, including certifications in ITIL and project management.