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Nury Ortiz Ardila is a seasoned professional in customer success and project management with extensive experience across various sectors, including technology and nonprofit organizations. Currently serving as a Customer Success Manager at Redwood Software since October 2021, Nury implements programs that enhance customer engagement and satisfaction. Nury also holds a role as a Founding Ambassador at ex | XO, contributing to the establishment of a global network of corporate alumni and managing customer success communications. As a Bogota Ambassador for Super Global, Nury supports social impact initiatives. Previous roles include Senior Customer Success Manager and BI & Analytical Services Lead at IgniteTech, as well as positions in marketing and project management at various NGOs, demonstrating a strong ability to drive business value and strategic impact. Nury holds a Bachelor of Engineering degree in Industrial Engineering from Pontificia Universidad Javeriana and further education from The Wharton School.