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Marek Melichar is an experienced technical support professional with a career spanning over 15 years in various roles within prominent institutions. Currently serving as Technical Support Team Lead at Ex Libris since January 2017, Marek also held the position of Technical Support Analyst. Prior experience includes working as an Archiving Consultant at Charles University in Prague Computing Center and as an Analyst at MULTIDATA Praha. Marek began a career in digital preservation as a Digital Repository Officer at the National Library of the Czech Republic. Educational qualifications include a Master’s degree in Sociology from Charles University and a Certificate from Tokyo University of Foreign Studies, along with a degree from Czech Technical University in Prague.