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Kevin Lane-Cummings is an experienced Senior Customer Education Trainer at Ex Libris, where responsibilities include creating and delivering client-training webinars and live sessions, as well as consulting on software solutions and library workflows. Prior roles include serving as a Senior Training and Consulting Partner at ProQuest, providing educational services related to library-management systems, and working as an Aerospace/Aviation Writer/Editor as an independent contractor. With a background as a Senior Knowledge Management Specialist at ProQuest and various instructional roles in aviation, including Chief Ground Instructor and Presentation Skills Trainer, Kevin's expertise spans educational content development, client training, and technical documentation. Kevin holds a B.S. in Technical Communication from the University of Minnesota.