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Hendrik Dieckmann is an experienced IT professional specializing in IT service management and project management. Currently serving as an IT Service Manager at EWE AG since July 2022, Hendrik is responsible for the expansion of the ITSM landscape and the end-to-end management of IT requirements for the company's ITSM tool. Previously, at MEYER WERFT GmbH & Co. KG, Hendrik managed the ServiceNow platform while overseeing project management and release management. Hendrik's experience includes roles as IT Service Desk Professional and Analyst, providing operational support and user assistance across various IT systems. With previous tenures at Brunel, ENERCON, and the Bundeswehr, Hendrik has developed a robust skill set in IT administration, user support, and system integration.