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TJ Stein has a strong background in customer experience and support, with experience at companies such as Everlane, Italic, Mailchimp, MeUndies, and (mt) Media Temple. They have held various leadership positions managing key business elements and driving growth through strategic initiatives. Their expertise includes overseeing customer experience programs, building scalable support processes, and leading large teams to achieve operational efficiency. Additionally, they have a BA in Communication from Flagler College.