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Alicia Grissom is a seasoned professional in change management and customer experience, currently serving as a Senior Change Management Lead at Evergy since May 2014. Alicia has developed a comprehensive change management framework and oversight for various customer experience projects, demonstrating leadership across a portfolio averaging 15 concurrent projects and 60 implementations annually. With a background in customer experience analysis and extensive experience within several industries, including The Coca-Cola Company and US Foods, Alicia has effectively driven initiatives that enhance customer satisfaction and operational performance. Educationally, Alicia holds a Bachelor of Science in Health Services Management and Community Development from Wichita State University.