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Jim Garrett, an MBA graduate and Associate of the Chartered Institute of Personnel and Development (CIPD), currently serves as Chief Operating Officer at Everflow, where responsibilities include overseeing Service, Collections, Industry Operations & Settlement, Billing, People & Culture, Robotic Process Automation, and the Telecoms Business Unit. With a history of enhancing operational performance and customer satisfaction across various leadership roles at organizations such as Orbit Energy, Arena Recoveries, and Utilita Energy, Jim has demonstrated expertise in managing complex operations within the energy sector. Jim's educational background includes advanced qualifications in Business Administration, Employment Law, and Payroll Systems, complemented by professional development in project management methodologies.