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Kim Franklin is an experienced professional in sales support and order management within the telecommunications industry. Currently serving as a Sales Support Coordinator at Everfast Fiber Networks since March 2020, Kim is responsible for ensuring the accurate procurement of contracts and forms related to fiber installations. Previous roles include National Order Management Analyst at Charter Communications, where Kim processed significant new and renewal contracts and resolved complex order issues, and Strategic Account Manager at Time Warner Cable Business Class, focusing on customer account management and service evaluation. Additional experience includes various analytical and leadership positions at Time Warner Cable and Birch Telecom. Kim holds a Project Management certificate from Johnson County Community College, a Bachelor's degree in Criminal Justice from Colorado Technical University, and an Associate's degree in Business from the University of Phoenix.