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Nazar del Rosario is an experienced professional in customer success and support, currently serving as a Senior Customer Success Manager at Pantheon Platform since September 2023. Prior to this role, Nazar held several positions, including Customer Success Manager at Everbridge and xMatters, inc., and Director of Customer Success at Battlefy, an Esports platform. At Battlefy, notable achievements included reducing ticket costs and implementing a self-serve knowledge base. Nazar's earlier experience includes significant contributions as Head of Customer Support at A Thinking Ape, where community support teams expanded and support tools were prioritized. Educational background includes a degree in Technology Infrastructure Management from the Southern Alberta Institute of Technology and studies at the University of Houston.