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Mandeep Jassal is a seasoned Customer Success Manager with extensive experience in managing high-value client accounts across multiple companies. Currently at Everbridge since May 2021, Mandeep provides technical expertise and drives customer engagement to maximize service value. Previously at xMatters, Mandeep held similar responsibilities and contributed as a Product Manager, overseeing engineering scrum teams and enhancing mobile applications. Mandeep's career includes significant roles at SAP, where as a Senior Technical Product Manager, collaboration with scrum teams and customer engagement was paramount, along with a diverse range of responsibilities in Project and Technical Program Management. Mandeep's journey began at Business Objects, delivering high-level technical support and expertise. Mandeep is an alumnus of the British Columbia Institute of Technology.