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Hisham El-Okaby is a seasoned Senior Professional Service Engineer at Eventum IT Solutions, where expertise in implementing and consulting on GreySkies' Service Assurance Platform has benefited notable clients like STC, Etisalat UAE, Vodafone Egypt, and Orange Egypt since August 2019. Previously, Hisham served as a Technical Support Specialist, enhancing the network performance of Etisalat Egypt through proficient management of Riverbed Network Performance tools. Hisham's earlier experience as a First Lieutenant Engineer Officer in the Egyptian Armed Forces involved training and supervising new recruits while managing a team of 30 soldiers. Hisham holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Alexandria University, earned between 2011 and 2016.