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Akram Morad is a seasoned technical professional with extensive experience in IT solutions and support. Currently serving as a Senior Technical Support Engineer at Eventum IT Solutions since May 2022, Akram excels in live system troubleshooting and installation guidance. Previously at CommScope, Akram held roles as OMNITRACKER Administrator, Technical Support Engineer, and DAS System Support Engineer, where responsibilities included system implementation, user support, and process optimization. Additionally, experience as a Teaching Assistant at Alexandria University involved instructing multiple engineering courses, while earlier positions include web and database development. Akram holds a B.Sc. in Computer and Communications Engineering from Alexandria University, completed in 2017.