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James McGourlay has extensive experience at OpenText, where career advancement has occurred from January 1997 to the present, showcasing a commitment to customer support and operations. Currently serving as Executive Vice President of International Sales and Customer Operations, James has held multiple leadership roles, including Executive Vice President of Customer Operations, EVP of Worldwide Customer Support, SVP of Worldwide Customer Support, VP of Customer Support, and Director of Customer Support. In these positions, responsibility has encompassed all aspects of Technical Customer Support for ECM customers in North America and the management of issue escalations.