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James Smith is currently the Operations Manager at Evan Alexander Grooming. Prior to this, they worked as a Travel Advisor with Vacation Express from December 2018 to January 2020. In this role, they served as the first point of contact for direct customers and travel agent partners inside an inbound call center. James excelled at exceeding quality assurance standards set forth by the company and meeting monthly projected goals in sales and call quality.

Before their time with Vacation Express, James worked as a Customer Service Representative with PupSocks from November 2017 to August 2018. Prior to that, they were the Program Director with Cheer & Dance 404 Athletics LLC.

James began their professional career as a Medical Receptionist with The George Washington University Hospital from April 2014 to September 2015. James then transitioned into the role of Front Desk Agent with Marriott International from January 2012 to December 2014.

James Smith completed an associate's degree in mass communication/media studies at Allegany College of Maryland.

TBA - Customer Success Executive (Sales), TBA - Executive Assistant, and Shanna-Kay Mills - Customer Service Specialist report to James Smith. Some of their coworkers include A'keila Parham - Warehouse Manager, Purchaser & Payroll Manager - Purchaser & Payroll Manager. Their manager is Mikey Jencks, VP of Operations.