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Patricia Gestoso-Souto serves as the Global Director of Scientific and Technical Customer Support at BIOVIA, overseeing a diverse portfolio of scientific SaaS and on-premise applications while achieving notable customer satisfaction. With extensive experience in leadership roles including Global Head of Customer Support Operations and Global Head of Contract Research Services, Patricia has driven innovation and inclusivity within the tech sector through ongoing consulting and advisory roles, including founding Gestoso Consulting and serving on boards like the Booth Centre and European Women on Boards. Patricia holds a Ph.D. in Chemistry and dual degrees in Chemical Engineering from Universidad Simón Bolívar.