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Milos Levcik is an accomplished IT professional with extensive experience in service delivery, systems administration, and technical support. Since November 2008, Milos has served as IT Manager at the European Medicines Agency, where responsibilities include developing service delivery strategies, managing incidents, leading teams, improving budget efficiency, and analyzing supplier performance against contractual KPIs. Prior experience includes roles such as Systems Administrator and IT Support Specialist, where Milos demonstrated expertise in ICT systems design, hardware and software installation, and troubleshooting. Milos has held positions with various organizations, contributing to systems upgrades, user support, and network management, and possesses a strong foundation in a range of technologies and environments throughout a diverse career. Milos holds a degree from Bratislava University of Economics.