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Ido Refael is a seasoned professional with extensive experience in customer success and management across various sectors. Currently serving as a Customer Success Manager at the European Medicines Agency since July 2023, Ido previously held a Senior Customer Journey Supervisor role at Payoneer from November 2019 to August 2023, managing global teams in Customer Care and compliance. Ido's background includes training and mentoring in customer service positions, event management at Meggi and Tuly, and a general management role at SPICEHAUS COCKTAILS. Early career experiences include security roles at the Ministry of Foreign Affairs of Israel and as a soldier in the Israeli Defense Forces' robotics division. Ido holds a Bachelor's degree in Economics and Sustainability from Reichman University, earned between 2015 and 2018.