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Thomas Chaffaut is a seasoned professional with extensive experience in customer service and operations management within the transportation sector. Currently serving as Chargé d’accueil et de service clients trilingue at Europa-Park, Thomas oversees guest relations and front office operations. Previous roles include Access Manager and Director of subsidiaries at Transarc, where management of large teams and operational planning were key responsibilities. Thomas also held various positions at Transdev CEAT, RATP, and SNCF, contributing to transportation scheduling, passenger information, and social media engagement. Educational qualifications include a Master's degree in Operations Management and Development of Public Transport Networks from CY Cergy Paris Université and a Technical University Degree in Transport & Logistics from Alençon IUT.