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Caroline Langjahr is an accomplished professional currently serving as an Account Executive at Eturnity AG since December 2023. Previously, Caroline held the position of International Customer Service Manager at Amazon from October 2017 to March 2023, where responsibilities included managing a team of 15 bilingual customer service agents, ensuring high performance and compliance, and overseeing process improvements and project management. Earlier in the career at Amazon, Caroline worked as a Customer Service Specialist in the technical support department. Additionally, an internship at Fraunhofer IAO focused on elder care research involved literature review, analysis of interview materials, and writing research papers. Caroline's educational background includes a Bachelor of Science in Applied Health Science from Hochschule Furtwangen and training as an RTT Therapist completed in December 2023.