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Crystal Capritta has over a decade of experience in policy operations and trust and safety, currently serving as a Policy Operations Manager at Etsy since July 2011. Prior to this role, Crystal held various positions at Etsy, including Senior Trust and Safety Specialist and Trust and Safety Specialist. Previous experience includes working as an SEO Specialist at Internet Marketing Ninjas from 2009 to 2011, where responsibilities included content suggestions and link building campaigns. Crystal holds a Bachelor of Arts degree in Audio/Radiowriting with minors in Psychology from Emerson College (1999-2003) and an Associate of Arts degree in Graphic Design from The Sage Colleges-Sage College of Albany (2006-2008).