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Olga Ntavanou is a multilingual support specialist currently working at Etraveli Group as a CS agent Quality Assurance Specialist and Support Specialist since April 2021, where responsibilities include handling complex cases, managing communications with airlines and consolidation companies, and resolving escalations from partners and management. Prior roles include First Line Support at Etraveli Group as a Russian-speaking travel agent, Reservations Agent at SIXT Greece, Callcenter Agent at Aegean Airlines, and Travel Consultant at Kritsia Travel, among others. Olga has a strong educational background in travel and tourism management, including several IATA diplomas and ongoing studies at The University of Queensland.