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Mikael Torres is an experienced customer service professional currently working as an Assistente de atendimento at TaRastreado since June 2023, responsible for active and receptive customer support, including scheduling installations and maintenance for trackers. Previously, Mikael worked at AeC from August 2018 to September 2022, engaging with customers from IPSEMG via phone and managing information in operational systems. Earlier experience includes serving as an Aprendiz Auxiliar Administrativo at Collem Construtora in 2016, where responsibilities included handling administrative tasks and document organization. Mikael holds a completed Ensino Médio degree from Escola Estadual Alessandra Salum Cadar.