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Justin Thomas is a seasoned professional with extensive experience in operations and quality assurance management. Currently serving as a Quality Assurance Manager at Etraveli Group since December 2021, Justin has previously held roles as Assistant Manager of Operations at Aligned Automation and WNS Global Services, where responsibilities included both operational and quality leadership. Earlier in their career, Justin worked as a Holiday Advisor at Thomson Tours & Travels and as a Shift Manager at Pizza Hut. Justin's educational background includes a Bachelor of Arts in International Hospitality Administration from Indira Gandhi National Open University, a Bachelor of Science in Information Technology from the University of Mumbai, and a Global Certificate in Data Science Foundation and Artificial Intelligence from Accredian.