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Christos Vrouvas has comprehensive experience in roles such as Store Manager, Coach, Contact Center Agent, and Customer/Technical Service Agent 2nd level. Currently, at Etraveli Group, Christos works as a CS Agent Quality Assurance Specialist, conducting evaluations on support agent interactions and providing coaching sessions for improvement. Prior to this, Christos has worked at Viva Wallet, Roumbini, Teleperformance, and Appen in various customer service and managerial roles.