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Ellya Perl has extensive experience in customer service and operations management, currently serving as Customer Service Manager Tier 1 at eToro since April 2019, following progressive roles including Senior Customer Service Team Lead and Customer Support Representative. Previous experience includes working as a Communication Consultant at Arad Communications, where responsibilities involved writing articles and organizing events, and as a Customer Service Specialist at Fattal Hotel Chain, focusing on bilingual assistance and real-time problem-solving. Earlier roles include Flight Operations Manager at QAS Aviation International Ltd., representing British Airways and managing operations for Delta Airlines and Easyjet, as well as Customer Service Representative at Groupe 3S - Alyzia. Ellya holds a Bachelor’s degree in Sociology and Political Science from The Academic College of Tel-Aviv, Yaffo, earned between 2015 and 2018.