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Lubna Al Laham is an accomplished professional with extensive experience in customer experience, marketing, and communications. Currently serving as Senior Manager of Customer Experience at Etihad, Lubna has previously held the position of Director of Communications at Own Holdings and Senior Key Account Manager at entourage marketing & events. Earlier career roles include Senior Executive at Tatweer and Corporate Planning - Brand Management at Nissan Motor Corporation. Lubna holds a Master of Business Administration in Marketing/Marketing Management and a Bachelor’s degree in Information Technology, both from the American University in Dubai, earned between 2002 and 2010.