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Joe Birss has worked in the customer service and hospitality industries in various roles. From October 2012 to December 2013, they worked as a Team Leader at J D Wetherspoon, where they managed a team of up to 8 staff and focused on providing excellent customer service to build a loyal clientele. Since March 2014, Joe has been a Customer Service Team Leader at Eteach, responsible for leading a team that provides support, training, analysis, and consultative advice to key accounts in order to maximize opportunities and maintain current business. No specific end dates are provided for their roles at Eteach.

Joe Birss earned a Bachelor of Science (B.Sc.) degree in Business Management from the University of East Anglia, where they attended from 2009 to 2012. Joe also completed a Level 3 Team Leader Apprenticeship at Impact Futures UK from 2021 to 2022. Before attending university, Joe Birss attended Tomlinscote School & Sixth Form from 2001 to 2009, but it is unclear if they earned a specific degree or studied a particular field of study during this time.