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Qasim Ali is an experienced AI Innovation Specialist at Trilogy, focusing on building custom AI tools and solutions utilizing large language models (LLMs). Previous roles at Trilogy include serving as an AI First Technical Support Agent, where Qasim leveraged generative AI to enhance productivity, and as an L2 Technical Support Engineer, addressing and resolving complex customer issues. Prior to Trilogy, Qasim worked as a Technical Support Specialist at Concave Tech and as a Frontend Developer at Simbe. Qasim's education includes a Post Graduate Diploma in Computer Science from Virtual University, a degree in Mern Stack Web Development from the National Initiative For Artificial Intelligence & Security, a BS in Computer Science from the University of the Punjab, and ongoing certification in JavaScript Algorithms and Data Structures from freeCodeCamp.