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Sofia U. has a diverse work experience spanning multiple companies and roles. From 2014 to 2017, Sofia worked as a Customer Support Specialist at Kogan.com, a prominent Australian eCommerce website. In this role, Sofia handled customer inquiries and supported a large customer base.

In 2018, Sofia joined Jumpcut, Inc. as a Customer Service Champion. Here, Sofia was responsible for providing personalized and warm responses to online course students via email. Sofia also took the initiative to develop a manual ticket tracking system on Google Sheets, which helped calculate productivity and was adopted by the entire customer service team.

Later that year, Sofia was promoted to Director of Customer Service at Jumpcut, Inc., a position held until October 2019. In this role, Sofia managed the customer service department, overseeing the team's performance and ensuring a high level of customer satisfaction.

In 2019, Sofia co-founded Crazy Cake Lady Iloilo, where they assumed the role of Co-Founder and Creative Director. This venture allowed Sofia to explore their creative skills and contribute to the business's growth and success.

Most recently, Sofia joined Esusu in 2022 as a Loan Manager. The exact details of this role are not specified, but Sofia brings a wealth of experience in customer service and risk assessment from their previous positions. Overall, Sofia U. has demonstrated competence and adaptability in various roles and industries throughout their career.

Sofia U. has a Bachelor of Arts degree in Mass Communication from Central Philippine University. They also hold a Bachelor of Education degree in Special Education and Teaching from the University of San Agustin. Prior to these degrees, Sofia completed their Preparatory to High School education at Assumption College in Iloilo.