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Gillian Birrell has extensive work experience in various roles and industries. In 2009, they started their career as an English Second Language Teacher at English Excel. Gillian then worked at Procter & Gamble from 2013 to 2016, holding positions as Market Strategy and Planning Manager and later as Customer Business Development Manager. Gillian joined Coty in 2016 as a Trade Marketing Manager and then moved to ghd in 2018, where they served as Global Commercial Manager until 2022. Currently, Gillian Birrell is the Head of B2B at Estrid.

Gillian Birrell completed their Bachelor's degree in Psychology at Liverpool John Moores University from 2006 to 2009. In 2011, they pursued further education at Nottingham Trent University, obtaining a Master's degree in Psychological Research Methods in 2012.