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Marco Girardi is an experienced professional in customer operations and business development, currently serving as a Customer Operations Manager at ESTG since March 2023. Previously, Marco co-founded Hialps - The Mountain Network, where a focus on customer service excellence led to strong client relationships from May 2015 to August 2022. Prior to that role, Marco worked as a Business Innovation Developer at Develon and as a Technical Sales Consultant at Zucchetti Software srl, successfully enhancing sales opportunities and client training. Marco holds a degree in Economia dei sistemi produttivi and Economia internazionale from Università degli Studi di Padova and has further education in business innovation concepts.