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Dominika Zoń is an accomplished professional in customer operations and communications, currently serving as a Senior Customer Operations specialist at ESTG since October 2021, following a role as a Customer Service Specialist. Previous experience includes a position as a Collection Agent at Flexspecialisten and a Customer Service Specialist at Booking.com. Additionally, Dominika completed an internship in Social Media Management at Travix International, where a communication strategy was developed for European markets. Early career experiences include a Communications Internship at Arnhem Business School, focusing on research for potential students and contributing to digital communications. Dominika holds a Bachelor’s Degree in Communication Studies from Arnhem Business School and is currently pursuing further education at the Korean School of Amsterdam.