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Reed Burton is a seasoned telecommunications professional with extensive experience in customer service, technical support, and account management. Currently serving as a Customer Retention Specialist and VoIP/Cloud Technical Engineer II at Estech Systems, Inc. since October 2017, Reed has supported over 2,000 Cloud Telephone customers and demonstrated a commitment to excellence in customer service. Previous roles include positions at Microsoft as a Beta Software Support Engineer III, where Reed provided technical support for Skype for Business and created documentation for users, and at Arrow Electronics as a Samsung Telecommunications Systems Engineer, focusing on vendor and customer relations. Reed's early career involved various technical writing and management roles across different organizations, contributing to improved communications and operational efficiency. Educational achievements include training at Microsoft and Arrow University, as well as technical studies at Netdesk.