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Michael Bell is a Cloud Technical Support Specialist and SIP PBX Technician at Estech Systems, Inc. (ESI), having transitioned from a contractor role to full-time in September 2023. Prior experience includes serving as a Network Administrator at Alliance One, where responsibilities encompassed hardware and software support, troubleshooting network issues, and managing Active Directory. Additionally, as an Information Systems Help Desk intern at Alliance One, Michael developed skills in customer communication and technical ticket resolution. Earlier experience as a Lab Assistant at East Carolina University involved assisting students with Cisco router and switch configurations and Red Hat labs. Michael is currently pursuing a Master of Science in Network Technology at East Carolina University, building on a Bachelor's degree in Information & Computer Technology earned in 2021.