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Melissa Newell's work experience begins in 2001 as a Teacher with various school districts. In 2004, they became the Director & Teacher at Adirondack Academy Preschool. Then in 2006, they joined Mountain Lake Services as a Staff Education & Development Coordinator. Throughout their time at Mountain Lake Services, they have held various roles including Community, Marketing and Staff Relations Assistant Director, Senior Manager, Assistant Director, Director, and currently as the Senior Residential Director.

Melissa Newell holds a Master of Education (M.Ed.) degree in Literacy from the State University of New York at Plattsburgh, which they obtained from 2003 to 2005. Prior to their master's degree, they completed their Bachelor of Education (B.Ed.) in Elementary Education and Teaching at the same institution from 2001 to 2003. Melissa also pursued a liberal arts and humanities education at Clinton Community College from 2000 to 2001. Before that, they studied Pre-Medicine/Pre-Medical Studies at the University at Albany, SUNY, from 1998 to 2000. No specific degree is listed for this period.