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Kellin S. is a Conversational AI Engineer at Essent since May 2023, focusing on the development of chatbots and voicebots. Previously, Kellin held the role of Conversation Designer for Chatbot & Voice at Coöperatie VGZ from November 2021 to April 2023, also serving as a Scrummaster. A diverse background at ABN AMRO Bank N.V. included positions such as CDD/AML Junior Transaction Monitoring Specialist, Senior Advisor Digital Contacts, Conversation Designer Chatbot, Webcare Advisor, and Advisor for private relationships, spanning from September 2013 to November 2021. Earlier experiences include serving as a Marketing Coordinator at Quantore Europe BV, completing a marketing communication internship at Van Munster Media, and working in sales roles at Tripplevision, HMS, and DSB Bank. Kellin holds a Bachelor of Commerce from HAN University of Applied Sciences and a VWO degree from Mondial College.