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Steve West is an accomplished IT leader with extensive experience in application support, digital transformation, and cloud architecture. Currently serving as Head of IT Application Support at essensys since December 2021, Steve previously held the role of Head of IT Support, Customer Success and Digital Transformation at Kaptio Travel, managing a team of over eight IT support engineers and successfully migrating to Salesforce as part of a broader customer success initiative. Steve's background includes significant leadership positions at Open Destinations, where responsibilities encompassed directing IT operations and architecting cloud solutions, and Miki Travel, with a focus on AWS architecture and cyber security. Notably, Steve has a rich history at Dolphin Dynamics, where contributions included overseeing major operational redesigns and mentoring service teams. The career trajectory also includes foundational experiences at Getaway Vacations, where responsibilities ranged from systems database control to accounting functions.