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Brian Kavanagh is a seasoned technology professional with extensive experience in technical support and network operations. Currently, Brian serves as Platform Support Manager at essensys, leading a team of 15 to support 40,000 users on proprietary software. Previous roles include 2nd Line VoIP Engineer at Coms plc, where Brian provided support for hosted VoIP services, and Network Service Desk Analyst at Datacraft, diagnosing LAN and WAN issues for various clients. Earlier experience includes serving as a Security Operations Technician at Spark New Zealand and an Assurance Network Engineer at BT Global Services, focusing on testing telecommunications circuits. Brian holds a Bachelor's Degree in Computer Science from DIT Kevin St, obtained in 2003.