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Atia Amir is a seasoned Technical Account Manager at Essence Group since May 2016, specializing in pre-sale processes, delivery to new customers, and technical support for WeR@Home accounts in Europe. Responsibilities include managing metrics, collaborating with multiple teams, and ensuring strong client relationships from project pilot to production. Previous experience includes serving as a Configuration Manager at NCR Retail, focusing on system integration and configuration for Australian customers, and a Customer Support Manager at Comverse, leading a global support team. Atia's career began as a Network Engineer at Bezeq, handling operations for public network services. Atia Amir holds an MBA from Ben-Gurion University of the Negev and a B.Sc. in Electronic Engineering from Afeka Tel Aviv Academic College.