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Huijuan Jiang is an experienced professional in customer success and service management, currently serving as a Customer Success Manager and Execution Manager at ICE Digital Trade since December 2016. Previous roles include Customer Service Administrator at UBS Library Services Pte Ltd from July 2009 to August 2015, where responsibilities involved addressing customer inquiries and procuring publications. Additionally, Huijuan worked as an Interface Tester at Accenture for a brief period in 2009, testing systems using SAP and IBM Rational ClearQuest software, and completed an internship as an ACRA Helpdesk Assistant at NCS Group in late 2008. Huijuan holds a Bachelor’s Degree in Business (Management) from RMIT University, obtained between 2013 and 2015, and a Diploma in Business Informatics from Nanyang Polytechnic, completed in 2009.